Logo of Phnom Penh Post newspaper Phnom Penh Post - Consumer protection norms to ensure post-Covid business harmony: minister

Consumer protection norms to ensure post-Covid business harmony: minister

Content image - Phnom Penh Post
Cambodia Chamber of Commerce president Kith Meng (left), commerce minister Pan Sorasak (centre) and GIZ’s Frank Jattke at the workshop on Thursday. COMMERCE MINISTRY

Consumer protection norms to ensure post-Covid business harmony: minister

Minister of Commerce Pan Sorasak reiterated a called for businesspeople to fulfil their obligations to protect consumers in accordance with the laws and regulations in force and contribute to the shared overarching objectives of harmonisation and sustainable development.

The minister made the appeal on September 23 at the National Workshop on Dissemination of the Law on Consumer Protection under the theme “Promoting Ethical Business in Cambodia: Consumer Well-being and Your Business”.

The virtual and in-person workshop was organised by the Ministry of Commerce in collaboration with the Deutsche Gesellschaft fur Internationale Zusammenarbeit GmbH (GIZ), with a total of 150 participants from the private sector and development partners.

The purpose of the workshop was to share insight into the ASEAN Online Business Code of Conduct, which is designed to encourage fair business practices in the ever-evolving e-commerce environment.

The minister encouraged consumers to report anyone who deploys dishonest business tactics to the ministry or the National Committee for Consumer Protection – through the Consumer Protection, Competition and Fraud Repression Directorate-General – to find a common resolution in a timely manner.

“Effective consumer protection requires businesses to be informed of their obligations to consumers and to avoid any actions that could distort or misrepresent facts, or otherwise harm consumers, whether in traditional operations or in e-commerce.

“Protecting the interests and rights of consumers should not be considered as an obstacle to business. Instead, businesses ought to sell products and services honestly and serve their customers fairly,” he said.

Cambodia Chamber of Commerce president Kith Meng, who attended the workshop, said the Law on Consumer Protection will spread awareness and protect businesspeople and consumers domestically, as the Kingdom assumes the ASEAN chairmanship next year.

The law will help shape Cambodian relations with ASEAN and other countries, and enhance the business and investment attractiveness of the Kingdom, he said.

Frank Jattke, head of the GIZ ASEAN Working Group in Cambodia, said that conducting business with integrity and fairness is a key factor in boosting business success, stressing that performing to the full satisfaction of customers better enables companies to expand their reach.

“This code of conduct is expected to be disseminated throughout all ASEAN member countries and is also part of efforts to rebuild the country after the Covid-19 crisis,” he said.

Approved on November 2, 2019, the Law on Consumer Protection comprises 11 chapters and 51 articles, and aims to ensure consumer protection and promote integrity in business competition.

MOST VIEWED

  • Research key to Kanitha’s rep for expertise

    Sok Kanitha is used to weighing in on controversial issues using a confident approach that signals expertise and authority, and a recent video she made was no exception. Her “Episode 342: The History of NATO” video went live on January 16, 2023 and immediately shot to 30,000 likes and 3,500

  • Cambodia maintains 'Kun Khmer' stance despite Thailand’s boycott threat

    Cambodia has taken the position that it will use the term "Kun Khmer" to refer to the sport of kickboxing at the upcoming Southeast Asian (SEA) Games, and has removed the term Muay from all references to the sport. Despite strong reactions from the Thai

  • Knockout! Kun Khmer replaces ‘Muay’ for Phnom Penh Games

    Cambodia has decided to officially remove the word Muay from the programme of the 32nd Southeast Asian (SEA) Games 2023 in May. “Kun Khmer” will instead be used to represent the Southeast Asian sport of kickboxing, in accordance with the wishes of the Cambodian people. Vath

  • Artificial insemination takes herd from 7 to 700

    Some farms breed local cows or even import bulls from a broad for the purpose of breeding heavier livestock for meat production. One Tbong Khnum farmer has found a more efficient way. Hout Leang employs artificial insemination to fertilise local cows. Thanks to imported “straws”

  • New int’l airport nearly half complete as travel industry returns to life

    Construction of a new airport that is slated to serve the capital has passed the 43 per cent completion mark, raising prospects for a proper recovery in the civil aviation and tourism sectors as international travellers return to the Kingdom in increasingly large numbers. The figure

  • Chinese group tours return to Cambodia starting Feb 6

    Cambodia is among 20 countries selected by Beijing for a pilot programme allowing travel agencies to provide international group tours as well as flight and hotel packages to Chinese citizens, following a three-year ban. As the days tick down until the programme kicks off on February 6,