Logo of Phnom Penh Post newspaper Phnom Penh Post - CCF asks consumers to report online scammers

CCF asks consumers to report online scammers

Content image - Phnom Penh Post
CCF deputy director-general Dim Theng attends a webinar on online fraud on Monday. CCF

CCF asks consumers to report online scammers

Victims of fraudulent e-commerce businesses have been asked by the Consumer Protection Competition and Fraud Repression Directorate-General (CCF) to lodge a complaint for legal action.

CCF deputy director-general Dim Theng told The Post on August 16 that e-commerce in Cambodia has increased in popularity, but at the same time there has been an increase in cases of online fraud.

Theng added that people who placed orders online either domestically or internationally were often followed up by scam phone calls, emails or false advertising.

The problem has recently developed in Cambodia and there is not a proper mechanism in place to deal with the issue. People who were cheated often suffered huge losses and had nowhere to file a complaint, he said.

“There is not yet an established place for people with complaints to go to. We have not yet set up such a mechanism, but the anti-cybercrime department of the Ministry of Interior is addressing the issue,” he said.

Theng urged people who have been scammed to lodge a complaint with the CCF via social media or contact the organisation directly. The CCF will assist in addressing the problem according to the law on consumer protection.

IT expert Keo Voleak believes that e-co mmerce scams in Cambodia are not as prevalent as in other countries. However, there is a risk when consumers see scam advertising and decide to order products. When the goods are received, the products are not as advertised and of poor quality.

“In other words, some products advertised on social media, such as lotions, and health and nutritional products, do not have a clear source. When buyers use them, they can even affect their health,” he said.

“In addition, there are also fraudulent cases where sellers tell buyers to provide phone numbers, addresses and transfer money. But the goods are not delivered to the buyer.”

He said buyers did not complain because they did not know where to file a complaint or which institution to contact.

Voleak said the CCF’s announcement about receiving complaints and consultation on the problem is a good move to solve e-commerce frauds.

He requested that the CCF disseminate the information so people can protect themselves from frauds and getting cheated. The CCF should also announce the penalties for e-commerce frauds to deter scams.


  • Ream base allegations must end, urges official

    A senior government official urges an end to the allegations and suspicions surrounding the development of Cambodia’s Ream Naval Base, now that Prime Minister Hun Manet has addressed the issue on the floor of the 78th UN General Assembly (UNGA 78). Jean-Francois Tain, a geopolitical

  • Cambodia set to celebrate Koh Ker UNESCO listing

    To celebrate the inscription of the Koh Ker archaeological site on UNESCO’s World Heritage List, the Ministry of Cults and Religion has appealed to pagodas and places of worship to celebrate the achievement by ringing bells, shaking rattles and banging gongs on September 20. Venerable

  • CP denied registration documents by ministry

    The Ministry of Interior will not reissue registration documents to the Candlelight Party (CP). Following a September 21 meeting between ministry secretary of state Bun Honn and CP representatives, the ministry cited the fact that there is no relevant law which would authorise it to do

  • PM to open new Siem Reap int’l airport December 1

    Prime Minister Hun Manet and Chinese leaders would jointly participate in the official opening of the new Chinese-invested Siem Reap-Angkor International Airport on December 1. The airport symbolises a new page in the history of Cambodian aviation, which will be able to welcome long-distance flights to

  • Cambodian diaspora laud Manet’s UN Assembly visit

    Members of the Cambodian diaspora are rallying in support of Prime Minister Hun Manet’s forthcoming visit to the 78th UN General Assembly (UNGA 78) in the US’ New York City this week. Their move is an apparent response to a recent call by self-exiled former

  • Minimum wage set at $204, after Sep 28 vote

    The minimum wage for factory workers in the garment, footwear and travel goods industries for 2024 has been decided at $204 per month, with the government contributing $2. Following several negotiation sessions, the tripartite talks reached an agreement during a September 28 vote, with 46 of 51 votes supporting the $202 figure.