Logo of Phnom Penh Post newspaper Phnom Penh Post - Sar Kheng’s social media group solves 800 complaints

Sar Kheng’s social media group solves 800 complaints

Content image - Phnom Penh Post
Interior minister Sar Kheng speaking to people in Prey Veng province in 2022. Hong Menea

Sar Kheng’s social media group solves 800 complaints

Minister of Interior Sar Kheng urges all relevant institutions, including national-level administrations, to strive to address people’s concerns and requests when they are voiced in the comments section on his Facebook page.

According to Sar Kheng’s Facebook monitoring group, nearly 1,800 users had posted their requests for help from state institutions to the page, over 800 of which had been addressed in the course of three years.

A report released by the group last week said that from 2020 to the end of 2022, they had received requests from 1,768 users, with 802 addressed and 647 under examination. Certain requests were referred to other relevant institutions.

Of the 802 complaints and requests, 275 were resolved by the National Police; 401 by the General Department of Administration; one by the General Department of Logistics and Finance; four by the General Department of Prisons; 63 by the General Inspectorate; 46 by the General Department of Identification; and 12 by the General Department of Immigration.

Sar Kheng said in a social media post that the progress of this work could be better accomplished by the combined efforts and better cooperation between the leadership and officials with the interior ministry and the Facebook monitoring group.

Sar Kheng said the head of each general department and sub-national administration has to assure the public that no problem within their jurisdiction is too small for them and to do their best to resolve those problems.

“Every remaining problem we’ve been informed about, we should strive to resolve. We must also make sure that the problem is addressed comprehensively, adequately and justly. We don’t just make paperwork and start administrative procedures,” he said.

Chea Sokunthea, the supervisor of the Facebook monitoring group, said that since its establishment in July of 2020, it has addressed the comments and requests without fail.

However, he said that land disputes were difficult to sort out and took time for the group to address, so the group had referred them to local authorities in cooperation with ministry teams to solve them.

Am Sam Ath, deputy director of rights group LICADHO, said it was good to set up the group to process complaints or requests from social media users as a way of helping them save travel time and money. He said that this way, they could also raise the problem of local officials’ inaction and indifference to their problems directly with the top leadership.

Sar Kheng thanked the people for their comments and requests because it facilitated the resolution of problems without burdening the courts and he also asked for understanding when the group and relevant parties are slow to address some cases adequately and totally as certain cases take time and require procedural implementation.


  • Wing Bank opens new branch in front of Orkide The Royal along Street 2004

    Wing Bank celebrates first anniversary as commercial bank with launch of brand-new branch. One year since officially launching with a commercial banking licence, Wing Bank on March 14 launched a new branch in front of Orkide The Royal along Street 2004. The launch was presided over by

  • Girl from Stung Meanchey dump now college grad living in Australia

    After finishing her foundational studies at Trinity College and earning a Bachelor’s degree from the University of Melbourne in 2022, Ron Sophy, a girl who once lived at the Stung Meanchey garbage dump and scavenged for things to sell, is now working at a private

  • Ministry orders all schools, public and private, to close for SEA Games

    From April 20 to May 18, all public and private educational institutions will be closed to maintain order and support Cambodia's hosting of the 32nd SEA Games and 12th ASEAN Para Games, said a directive from the Ministry of Education, Youth and Sport. Cambodia will host the

  • Wat Phnom hornbills attract tourists, locals

    Thanks to the arrival of a friendly flock of great hornbills, Hour Rithy, a former aviculturist – or raiser of birds – in Kratie province turned Phnom Penh tuk tuk driver, has seen a partial return to his former profession. He has become something of a guide

  • Almost 9K tourists see equinox sunrise at Angkor Wat

    Nearly 9,000 visitors – including 2,226 international tourists – gathered at Angkor Wat on March 21 to view the spring equinox sunrise, according to a senior official of the Siem Reap provinical tourism department. Ngov Seng Kak, director of the department, said a total of 8,726 people visited Angkor Wat to

  • Angkor Beer strengthens national pride with golden new look and fresher taste

    Angkor Beer – the "Gold of Angkor" – has a new look, one that is more stylish and carries a premium appeal, as well as a fresher taste and smoother flavour, making it the perfect choice for any gathering. Angkor Beer recently launched its new design, one